LibQUAL+ Library Customer Satisfaction Survey 2020 Registration Is Now Open

The Association of Research Libraries (ARL) has opened 2020 registration for LibQUAL+®, a leading library customer satisfaction assessment tool. For the past 20 years, libraries have depended on LibQUAL+ survey data to evaluate the needs and satisfaction levels of their users. With LibQUAL+, libraries are able to access raw data and comments to identify priorities, successes, and concerns. Since 2000, LibQUAL+ has been utilized by 1,390 libraries in 35 countries. It has helped libraries gather over 2.8 million responses, with 37% of respondents providing additional comments.