Building community collaboration in the development of a standard

Launched in March 2002, COUNTER is an international initiative serving librarians, publishers and intermediaries by setting standards that facilitate the recording and reporting of online usage statistics in a consistent, credible and compatible way. This NASIG 2021 session celebrates the achievement of the COUNTER Code of Practice and the tools and guides that support it.  Lorraine Estelle, the COUNTER Project Director, also takes a practical look at what is required to build relationships across all the stakeholders and to foster collaborative work practices and governance.